Page 1 Trademarks used in this text: Dell, OptiPlex, Dimension, Inspiron, Latitude, DellWare, Dell OpenManage, and the DELL logo are trademarks of Dell Computer Corporation; Intel, Pentium, and LANDesk are registered trademarks and MMX is a trademark of Intel Corporation; Microsoft, MS-DOS, Windows, Windows NT, and DirectX are registered trademarks and Windows for Workgroups is a trademark of Microsoft Corporation;...
Page 2 Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names other than its own.
Page 3: System Features
Software Features Overview Dell OptiPlex GX1 small-form-factor systems are high-speed, expandable personal computers designed around the Intel® Pentium® II or III microprocessor. Each computer system uses a high-performance Peripheral Component Interconnect (PCI) design that allows you to configure the computer system to your initial requirements and then add Dell-supported upgrades as necessary.
Page 4: Hardware Features
Introduction: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Self-Monitoring and Analysis Reporting Technology II (SMART II) support, which warns you at system start-up if your hard-disk drive has become unreliable. To take advantage of this technology, you must have a SMART II-compliant hard-disk drive in your computer. All hard-disk drives shipped with OptiPlex GX1 systems are SMART II-compliant.
Page 5: Software Features
(NIC). The NIC is configured using software on the Dell ResourceCD. A 16-bit, integrated Plug and Play Crystal CS4236B audio controller that provides all the sound functions of the Sound Blaster Pro expansion card. For more information, see the Dell ResourceCD. Software Features The following software is included with your Dell computer system: System utilities that safeguard your system and enhance the operation of its features.
Page 6: Manageability Features
Auto Power On Temperature monitoring Dell OpenManage Program The Dell OpenManage program is the Dell software-management application interface for DMI. It allows you to manage system-level information, such as system configuration information and management information format (MIF) database values (see Figure 1).
Page 7 Introduction: Dell OptiPlex GX1 Small-Form-Factor System User's Guide On systems running Windows 95, Windows 98, and Windows NT 4.0, the Dell OpenManage program is available in client and administrator versions. The Dell OpenManage administrator version enables system administrators to view, manage, and inventory remote systems in a Dell DMI client network and incorporates the following manageability features, which are based on the DMI 2.0 specification.
Page 8 Network administrators can automate inventory to occur every day, week, or month at a certain hour, on the hour; or they can enable inventory as needed. Dell OpenManage creates a text file for the group(s) and saves it to a user-defined directory.
Page 9: Security Features
Temperature Monitoring Your system includes temperature probes to sense when the processor becomes overheated. In such a case, a message appears on the screen when Dell OpenManage is running or at the next system start-up notifying you of the problem.
Page 10: Energy Star Compliance
"System Setup Program." ENERGY STAR® Compliance Certain configurations of Dell computer systems comply with the requirements set forth by the Environmental Protection Agency (EPA) for energy-efficient computers. If the front panel of your computer bears the ENERGY STAR® Emblem (see...
Page 11 Introduction: Dell OptiPlex GX1 Small-Form-Factor System User's Guide manufacturers to reduce air pollution by promoting energy-efficient computer products. The EPA estimates that use of ENERGY STAR® computer products can save computer users up to two billion dollars annually in electricity costs. In turn, this reduction in electricity usage can reduce emissions of carbon dioxide, the gas primarily responsible for the greenhouse effect, and sulfur dioxide and nitrogen oxides, which are the two primary causes of acid rain.
Page 12: Getting Started
After you correctly connect all the cables to your system and turn it on, see the setup guide for your operating system to complete its installation. When the operating system is installed, you can connect peripheral devices such as a printer or install application programs not already installed by Dell. Connecting Peripheral Devices Figure 1 shows the connectors on the back of your computer for attaching external devices.
Page 13 Setup and Operation: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Serial port 1 connector When you connect external devices to your computer's back panel, follow these guidelines: Check the documentation that accompanied the device for specific installation and configuration instructions.
Page 14 Setup and Operation: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Your system contains two Universal Serial Bus (USB) connectors for attaching USB-compliant devices. USB- compliant devices are typically peripherals such as keyboards, mice, printers, and computer speakers. If you reconfigure your hardware, you may need pin number and signal information for the USB connectors.
Page 15: Controls And Indicators
Setup and Operation: Dell OptiPlex GX1 Small-Form-Factor System User's Guide The default designations for these integrated serial ports are COM1 for serial port 1 and COM2 for serial port 2. Port designations are used in software installation procedures to identify the port used by a device—for example, specifying the port used by a modem when installing communications software.
Page 16 Setup and Operation: Dell OptiPlex GX1 Small-Form-Factor System User's Guide The power indicator in the center of the power button lights up when the computer is receiving power. Use the power indicator to help you identify a system problem if the system does not boot when you press the power button to turn on the computer.
Page 17: Chassis Intrusion
Setup and Operation: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Table 2. Power Button Behavior Under Microsoft Windows 95 and Windows 98 (With Dell AutoShutdown Loaded) Action Results System Turned On System in Suspend System Turned Off Mode Press power button...
Page 18: Security Cable Slot And Padlock Ring
However, they are not foolproof. If your data requires more security, it is your responsibility to obtain and use additional forms of protection, such as data encryption programs. Your Dell system is shipped to you without the system password feature enabled. If system security is a concern, operate your system only with system password protection.
Page 19 Setup and Operation: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Existing System Password"). If you assign and later forget a system password, you must remove the computer cover to change a jumper setting that disables the system password feature (see "Disabling a...
Page 20 Setup and Operation: Dell OptiPlex GX1 Small-Form-Factor System User's Guide 5. To confirm your password, type it a second time and press <Enter>. The password setting changes to Enabled. Your system password is now set; you can exit the System Setup program and begin using your system. Note, however, that password protection does not take effect until you reboot the system by pressing the reset button or by turning the system off and then on again.
Page 21: Using The Setup Password Feature
Password." Using the Setup Password Feature Your Dell system is shipped to you without the setup password feature enabled. If system security is a concern, you should operate your system with setup password protection. You can assign a setup password, as described in "Assigning a Setup...
Page 22: Disabling A Forgotten Password
Setup and Operation: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Operating Your System With a Setup Password Enabled Setup Password is set to Enabled, you must enter the correct setup password before you can modify the majority of the System Setup options.
Page 23 Setup and Operation: Dell OptiPlex GX1 Small-Form-Factor System User's Guide 3. Replace the computer cover. 4. Reconnect your computer and peripherals to an electrical outlet, and then turn them on. Booting your system with the PSWD jumper plug removed erases the existing password(s).
Page 24: Entering The System Setup Program
1. Turn on your system. If your system is already on, shut it down and then turn it on again. 2. Press <F2> immediately when the F2 = Setup prompt appears in the upper-right corner of the Dell file:///C|/infodev/2013/eDoc/OpGX1/UG/sysetup.htm[2/21/2013 11:47:11 AM]...
Page 25: System Setup Screens
Using the System Setup Program: Dell OptiPlex GX1 Small-Form-Factor System User's Guide logo screen. If you wait too long and your operating system begins to load into memory, let the system complete the load operation; then shut down the system and try again.
Page 26: System Setup Navigation Keys
Using the System Setup Program: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Information on the two System Setup screens is organized in five boxed areas: Configuration options The box on the left half of both screens lists the options that define the installed hardware in your computer.
Page 27: System Setup Options
Using the System Setup Program: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Table 1 lists the keys you use to view or change information on the System Setup screens and to exit the program. Table 1. System-Setup Navigation Keys Keys Action Moves to the next field.
Page 28 Installing Upgrades: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Back to Contents Page Installing Upgrades: Dell™ OptiPlex™ GX1 Small-Form-Factor System User's Guide Inside Your Computer Microprocessor Expansion Cards Battery System Memory CD-ROM Drives Video Memory Hard-Disk Drives Back to Contents Page...
Page 29 Troubleshooting: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Back to Contents Page Troubleshooting: Dell™ OptiPlex™ GX1 Small-Form-Factor System User's Guide Basic Checks External Components Messages and Codes Internal Components Software Checks Getting Help Dell Diagnostics Back to Contents Page file:///C|/infodev/2013/eDoc/OpGX1/UG/trouble.htm[2/21/2013 11:47:12 AM]...
Page 30 Specifications: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Back to Contents Page ™ ™ Specifications: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Processor Ports Memory Key Combinations System Information Controls and Indicators Video Power Audio Physical Expansion Bus Environmental Drives...
Page 31: System Information
Specifications: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Basic input/output system F0000h (BIOS) address System Information System chip set Intel 440BX PIIX4e Data bus width 64 bits Address bus width 32 bits Direct memory access Eight (DMA) channels Interrupts System BIOS...
Page 32 Specifications: Dell OptiPlex GX1 Small-Form-Factor System User's Guide 120 pins PCI expansion- card connector size 32 bits PCI expansion- card connector data width (maximum) Drives Externally accessible bays One 3.5-inch bay for a 3.5-inch diskette drive; one 5.25-inch bay for a...
Page 33: Key Combinations
Specifications: Dell OptiPlex GX1 Small-Form-Factor System User's Guide 6-pin mini-DIN PS/2- compatible mouse Two USB-compliant connectors Universal Serial Bus (USB) Miniature audio jack Audio line-in Miniature audio jack Audio line-out (amplified source) Miniature audio jack Microphone Internally accessible: 40-pin connector on PCI local bus...
Page 34: Controls And Indicators
Specifications: Dell OptiPlex GX1 Small-Form-Factor System User's Guide <Ctrl><Alt><\> Toggles microprocessor speeds on 101-key keyboard (in MS-DOS® real mode only) <Ctrl><Alt><#> Toggles microprocessor speeds on 102-key keyboard (in MS-DOS real mode only) <F2> or Starts the System Setup program (during power-on system test [POST] only) <Ctrl><Alt><Enter>...
Page 35 Specifications: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Height 9.1 cm (3.6 inches) Width 31.8 cm (12.5 inches) Depth 37.8 cm (14.9 inches) Weight 6.6 kilograms (kg) (14.5 pounds [lb]) Environmental Temperature: 10° to 35°Celsius (C) (50° to 95°Fahrenheit [F]) Operating –40°...
Page 36: Installing Dimms
DIMM sockets on the system board. When you add system memory, you may install DIMMs in any socket. For optimum operation, Dell recommends that you install a DIMM in socket A first (closest to the processor) before installing a DIMM in another socket.
Page 37: Removing Dimms
System Memory: Dell OptiPlex GX1 Small-Form-Factor System User's Guide NOTE: Press the top center of the DIMM, and then press the top corners of the DIMM. This action firmly seats the DIMM in the socket, which allows the securing clips to snap into place around the end of the DIMM.
Page 38 System Memory: Dell OptiPlex GX1 Small-Form-Factor System User's Guide socket (see Figure 2). It should pop out slightly. Figure 2. Removing a DIMM 1 Securing clips (2) Back to Contents Page file:///C|/infodev/2013/eDoc/OpGX1/UG/memory.htm[2/21/2013 11:47:13 AM]...
Page 39: Features Of The Dell Diagnostics
Features of the Dell Diagnostics The Dell Diagnostics provides a series of menus and options from which you choose particular test groups or subtests. You can also control the sequence in which the tests are run. The diagnostic test groups or...
Page 40: Before You Start Testing
If you are unsure about how to begin diagnosing a problem, read the rest of this section. Before You Start Testing Turn on your printer if one is attached, and make sure it is online. Also, you must create a copy of the Dell Diagnostics on diskette. 1. Enter the System Setup program by restarting the computer and pressing <F2>...
Page 41: Starting The Dell Diagnostics
For a quick check of your system, select the Run Quick Tests option. This option runs only the subtests that do not require user interaction and that do not take a long time to run. Dell recommends that you choose this option first to increase the odds of tracing the source of the problem quickly.
Page 42: How To Use The Dell Diagnostics
Information on the main screen of the diagnostics is presented in the following five areas: Two lines at the top of the screen identify the version number of the Dell Diagnostics. On the left side of the screen, the Available Test Group area lists the diagnostic test groups in the order they will run if you select All from the Run menu category.
Page 43: Confirming The System Configuration Information
Dell Diagnostics: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Confirming the System Configuration Information When you boot your system from the Dell ResourceCD, the diagnostics checks your system configuration information and displays it in the System Configuration area on the main screen.
Page 44: Main Menu Categories
Dell Diagnostics: Dell OptiPlex GX1 Small-Form-Factor System User's Guide If you want more information about a test group or subtest, move the highlight to the About option and press <Enter>. After reading the information, press the <Esc> key to return to the previous screen.
Page 45 Dell Diagnostics: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Subtest Most of the test groups consist of several subtests. Use the Subtest category to select individual subtests within the test group(s). When you select Subtest, many of the same categories as those on the...
Page 46 Dell Diagnostics: Dell OptiPlex GX1 Small-Form-Factor System User's Guide The Key-Help category in the Subtest menu displays a list of key controls available. Quit Menu Under Subtest The Quit Menu category in the Subtest menu returns you to the Main menu.
Page 47 Dell Diagnostics: Dell OptiPlex GX1 Small-Form-Factor System User's Guide are specifying that there be no limit on the number of errors that can occur—testing will not be stopped, regardless of the number of errors. Pause for User Response If this parameter value is set to Yes, the diagnostics pauses when one of the following occurs:...
Page 48 Group, you use the spacebar to toggle between Yes and No. After you are satisfied with the limits, return to the Dell Diagnostics main screen by pressing <Esc>. The values you selected under Test Limits remain in effect during all the test groups or subtests you run, unless you change them.
Page 49: Tests In The Dell Diagnostics
Dell Diagnostics: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Tests in the Dell Diagnostics To troubleshoot components or devices, run the appropriate test (test group or subtest) in the diagnostics on your diagnostics diskette. The diagnostics exercises the functional components and devices of your computer system more vigorously and thoroughly than they are exercised during normal operation.
Page 50 Dell Diagnostics: Dell OptiPlex GX1 Small-Form-Factor System User's Guide resident instructions. Video Video Memory Test Tests the video subsystem and monitor Video Hardware Test by checking various aspects of video Text Mode Character Test output. Text Mode Color Test Text Mode Pages Test...
Page 51 Dell Diagnostics: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Eject Removable Media types of SCSI devices installed and the Display Information resources allocated to them. Network Registers Test Tests the read and write access Interface Internal Loopback Test capability to the NIC registers. Also...
Page 52 Dell Diagnostics: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Why Run a RAM Test? Faulty memory can cause a variety of problems that may not, at first glance, appear to be happening in RAM. If your computer is displaying one or more of the following symptoms, run the subtests in the RAM Test...
Page 53 Dell Diagnostics: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Interrupt Controller Test Generates an interrupt on each interrupt request (IRQ) line to verify that devices using that line can communicate with the microprocessor and that the interrupt controllers send the correct memory addresses to the microprocessor.
Page 54 Dell Diagnostics: Dell OptiPlex GX1 Small-Form-Factor System User's Guide The following symptoms usually suggest a problem with a component or subassembly that warrants running a System Set subtest: A program is not running as usual, or a proven piece of software appears to malfunction and you confirm that the software itself is not at fault.
Page 55 Dell Diagnostics: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Text Mode Character Test Checks the video subsystem’s ability to present data in text modes. Text Mode Color Test Checks the video subsystem’s ability to present color in text modes. Text Mode Pages Test Checks the video subsystem’s ability to map and present all available video pages on the screen,...
Page 56 Dell Diagnostics: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Mode Pages Test, and Graphics Mode Test. Keyboard Test Group The subtests in the Keyboard Test Group verify the correct operation of your keyboard and the keyboard controller chip. The five keyboard subtests confirm the following keyboard functions:...
Page 57 Dell Diagnostics: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Mouse Test The Mouse Test checks the functionality of the mouse controller (which coordinates cursor movement on the screen with corresponding movement of your mouse or touch pad) and the operation of the mouse keys/touch pad.
Page 58 Very often, a diskette drive problem may first appear to be a diskette problem. A box of defective diskettes might produce faulty-drive error messages. The test results can be confusing, so Dell suggests running the subtests in the Diskette Drives Test Group more than once using diskettes from different sources.
Page 59 Dell Diagnostics: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Similar to the Read Test, but no data is transferred from the drive to the system. Write Test Positions the read/write heads at each block of the drive and verifies that all tracks on the drive can be written to correctly.
Page 60 NOTES: With certain modems installed, the Serial/ Infrared Ports Test Group subtests may fail because the modem appears to the Dell Diagnostics as a serial or infrared port, but it cannot be tested as a serial or infrared port. If a modem is installed and one of the serial/ infrared ports subtests fails, remove the modem and run the diagnostic tests again.
Page 61 Tests a printer and tests the parallel port’s ability to send a pattern to the printer, if connected Why Run a Parallel Ports Test? If the Dell Diagnostics does not recognize your computer’s parallel port, enter the System Setup program and check the Parallel Port category to see if the port has been disabled.
Page 62 Parallel Ports Test Group. If your software and the Dell Diagnostics do not recognize that you have a parallel port, you should check the Parallel Port category in the...
Page 63 Dell Diagnostics: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Causes the CD-ROM drive to begin playing the first audio track on an audio CD. To determine whether the test passed, listen to the audio output of the drive. NOTE: To conduct the Audio Output Test, you must select it individually. It will not run as part of the test group.
Page 64 Dell Diagnostics: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Places the controller into its various internal loopback modes and tests its ability to transmit and receive data. NOTE: For some controllers, this test is not applicable. External Loopback Test Places the controller into its various external loopback modes and tests its ability to transmit and receive data.
Page 65 Dell Diagnostics: Dell OptiPlex GX1 Small-Form-Factor System User's Guide NOTE: The following subtests are only applicable for systems with built-in speakers. The eleven subtests in the Audio Test Group confirm the following functions: Software Reset Test Checks for the presence of an active audio controller in your system...
Page 66 Dell Diagnostics: Dell OptiPlex GX1 Small-Form-Factor System User's Guide If you do not hear sounds from your built-in speakers when you expect to, it is possible that your operating system or sound application uses resource settings different from those of the audio controller in the computer.
Page 67: Error Messages
Dell Diagnostics: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Error Messages When you run a test group or subtest in the Dell Diagnostics, error messages may result. These particular error messages are not covered in this section because the errors that generate these messages can be resolved only with Dell technical assistance.
Page 68 System Setup Options: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Back to Contents Page System Setup Options: Dell™ OptiPlex™ GX1 Small-Form-Factor System User's Guide Time Power Management Date Wakeup On LAN Diskette Drive A, Diskette Drive B, and Use ZIP...
Page 69: Drives: Primary And Secondary
Primary identifies drives attached to the primary enhanced integrated drive electronics (EIDE) interface connector (labeled "IDE1") on the system board; Secondary identifies drives connected to the secondary EIDE interface connector (labeled "IDE2"). Dell recommends that you use the secondary EIDE interface connector for EIDE CD-ROM and EIDE tape drives.
Page 70: Reserved Memory
Older hard-disk drives are reported with full details about type, cylinders, heads, cylinder numbers, sectors, and size. NOTE: For all Dell-installed hard-disk drives, set the appropriate drive option to Auto. Use one of the following options if you have an older EIDE hard-disk drive not shipped with the system from...
Page 71: Cpu Speed
System Setup Options: Dell OptiPlex GX1 Small-Form-Factor System User's Guide For example, you may have a memory expansion card that needs to be addressed starting at 15 MB. Selecting the 15M - 16M option in the Reserved Memory option specifies that the base memory from 15 to 16 MB comes from the memory expansion card (the base memory below the 15-MB address comes from the dual in-line memory modules [DIMMs] on the system board).
Page 72: Dac Snoop
System Setup Options: Dell OptiPlex GX1 Small-Form-Factor System User's Guide To reset the Detected setting, enter the System Setup program during the system’s power-on self-test (POST). Highlight the Chassis Intrusion option and press the left- or right-arrow key to choose Enabled, Enabled-Silent, or Disabled.
Page 73: Password Status
System Setup Options: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Disabled by Jumper NOTE: See "Using the System Password Feature" for instructions on assigning a system password and using or changing an existing system password. See "Disabling a Forgotten Password" for instructions on disabling a forgotten system password.
Page 74 System Setup Options: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Device List provides access to the Device List screen where you can choose from a list of available boot devices to boot from and specify the order in which your computer attempts to boot from these devices. To...
Page 75: Setup Password
System Setup Options: Dell OptiPlex GX1 Small-Form-Factor System User's Guide The Boot Device Priority option lists all bootable devices (hard-disk drives, CD-ROM drives, and so on) that are controlled by the system BIOS and any Plug and Play network adapters installed in the computer.
Page 76: Auto Power On
If you prefer, you can type numbers in both fields. The default for Auto Power On is Disabled. For more information, see the System Utilities on the Dell ResourceCD.
Page 77 System Setup Options: Dell OptiPlex GX1 Small-Form-Factor System User's Guide periods (see Table 3) for the two successive monitor shutdown stages, standby and off. NOTE: Each monitor manufacturer defines the details of the shutdown stages for its own monitors. But in all cases, power consumption decreases with each stage from "on" (full power) to "standby"...
Page 78: Wakeup On Lan
System Setup Options: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Wakeup On LAN Wakeup On LAN determines whether the Wakeup On LAN feature is set to On or Off. You must reboot your system before a change takes effect. Sound Sound determines whether the integrated audio controller is On or Off.
Page 79: Parallel Mode
System Setup Options: Dell OptiPlex GX1 Small-Form-Factor System User's Guide alternate addresses 278h or 3BCh, or to Off to disable the port. NOTE: Do not set Parallel Port to 278h if you have an Enhanced Capabilities Port (ECP) device connected to the port.
Page 80: System Data Options
Your Dell system is shipped to you without the system password feature enabled. If system security is a concern, you should operate your system only with system password protection.
Page 81 System Setup Options: Dell OptiPlex GX1 Small-Form-Factor System User's Guide changing a jumper setting, anyone can access the data stored on your hard-disk drive. Before you can assign a system password, you must enter the System Setup program and check the System Password option.
Page 82 System Setup Options: Dell OptiPlex GX1 Small-Form-Factor System User's Guide system off and then on again. Using Your System Password to Secure Your System Whenever you turn on your system, press the reset button, or reboot the system by pressing the <Ctrl><Alt><Del>...
Page 83 "Assigning a System Password." Using the Setup Password Feature Your Dell system is shipped to you without the setup password feature enabled. If system security is a concern, you should operate your system with setup password protection. You can assign a setup password...
Page 84 System Setup Options: Dell OptiPlex GX1 Small-Form-Factor System User's Guide After you verify the password, the Setup Password setting changes to Enabled. The next time you enter the System Setup program, the system will prompt you for the setup password.
Page 85: Responding To Error Messages
System Setup Options: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Remove the computer cover. NOTICE: Verify that the AC power cable is removed before changing any jumper settings. jumper plug from the PSWD jumper to disable the password feature. 2. Remove the Figure 4 in "Inside Your Computer"...
Page 86: Safety First-For You And Your Computer
Internal Components: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Back to Contents Page Internal Components: Dell™ OptiPlex™ GX1 Small-Form-Factor System User's Guide Overview Troubleshooting Expansion Cards Safety First — For You and Your Computer Troubleshooting System Memory Removing and Replacing the Computer Cover...
Page 87: Removing And Replacing The Computer Cover
While you work, periodically touch an unpainted metal surface on the computer chassis to dissipate any static electricity that might harm internal components. In addition, Dell recommends that you periodically review the safety instructions in your System Information Guide. Removing and Replacing the Computer Cover...
Page 88 Internal Components: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Front of Computer To replace the computer cover, perform the following steps: 1. Check all cable connections, especially those that might have come loose during your work. Fold cables out of the way so that they do not catch on the computer cover. Make sure cables are not routed over the drive cage—they will prevent the cover from closing properly.
Page 89: Troubleshooting A Wet Computer
Internal Components: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Front of Computer 4. If you are using a padlock to secure your system, reinstall the padlock. Troubleshooting a Wet Computer Liquids can damage your computer. While you are not likely to submerge your computer, spills, splashes, and excessive humidity can also cause damage.
Page 90: Troubleshooting A Damaged Computer
7. Replace the computer cover, and reconnect the system to an electrical outlet. Also, reconnect any telephone or telecommunication lines to the computer. 8. Insert the Dell ResourceCD into the appropriate drive, reboot the system, and run the System Set Test...
Page 91: Troubleshooting Expansion Cards
Remove all expansion cards except the video card. Replace the computer cover, reconnect the system to an electrical outlet, and turn it on. 7. Insert the Dell ResourceCD into the appropriate drive, reboot the system, and run the RAM Test Group in the Dell Diagnostics.
Page 92: Troubleshooting System Memory
If the Dell Diagnostics identifies a faulty DIMM, replace that DIMM. If the Dell Diagnostics determines that the system board is faulty or if the Dell Diagnostics does not identify the cause of the problem and the problem is still not resolved, see "Getting Help"...
Page 93: Troubleshooting The System Board
If the monitor is not at fault, perform the following steps: 1. Check the monitor cable connections. 2. If the problem is not resolved, insert the Dell ResourceCD into the appropriate drive, reboot the system, and run the Video Test Group in the Dell Diagnostics.
Page 94 If the problem is not resolved, proceed to step 6. 6. Insert the Dell ResourceCD into the appropriate drive, reboot the system, and run the appropriate test group in the Dell Diagnostics.
Page 95: Troubleshooting The Monitor
Switches." Then perform the troubleshooting procedures for the equipment that is malfunctioning. You need a copy of the Dell ResourceCD to perform the procedures in this section. Troubleshooting the Monitor Troubleshooting video problems involves determining which of the following is the source of the problem:...
Page 96: Troubleshooting The Keyboard
1. If the keyboard or its cable shows signs of physical damage or if the keys do not work, replace the keyboard with a working keyboard. 2. Insert the Dell ResourceCD into the appropriate drive, reboot the system, and run the Keyboard Test...
Page 97: Troubleshooting Basic I/O Functions
Serial Port 1, Serial Port 2, and Parallel Port options are set to Auto. 2. Insert the Dell ResourceCD into the appropriate drive, reboot the system, and run the Serial/Infrared Ports Test Group...
Page 98: Troubleshooting A Serial I/O Device
External Components: Dell GX1 Small-Form-Factor System User's Guide working cable, and turn on the parallel printer and computer. If the problem is resolved, the original printer cable was faulty. 3. Run the parallel printer's self-test. If the test fails, the printer is faulty.
Page 99 Getting Help: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Back to Contents Page Getting Help: Dell™ OptiPlex™ GX1 Small-Form-Factor System User's Guide Help Overview Contacting Dell Back to Contents Page file:///C|/infodev/2013/eDoc/OpGX1/UG/getting.htm[2/21/2013 11:47:19 AM]...
Page 100 Inside Your Computer: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Back to Contents Page Inside Your Computer: Dell™ OptiPlex™ GX1 Small-Form-Factor System User's Guide Overview System Board Jumpers Internal Views System Board Labels System Board Components Removing and Replacing the Expansion-Card...
Page 101: System Board Components
Inside Your Computer: Dell OptiPlex GX1 Small-Form-Factor System User's Guide 4 Diskette-drive interface cable 5 Hard-disk drive interface cable 6 Expansion-card cage 7 System board 8 Expansion-card slots I/O ports and connectors 10 Padlock ring 11 AC power receptacle 12 Security cable slot...
Page 102: System Board Jumpers
Inside Your Computer: Dell OptiPlex GX1 Small-Form-Factor System User's Guide 15 Audio line-out connector 16 Microphone jack 17 Optional integrated NIC connector 18 Telephony connector 19 Video connector 20 CD-in connector 21 Microprocessor fan connector 22 Serial port 2 connector...
Page 103: System Board Labels
Inside Your Computer: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Password features are disabled. BIOS (default) Reserved (do not change) BUS66M (default) Reserved (do not change) 266MHZ* (default) Reserved (do not change) 300MHZ* (default) Reserved (do not change) 333MHZ* (default)
Page 104: Removing And Replacing The Expansion-Card Cage
Inside Your Computer: Dell OptiPlex GX1 Small-Form-Factor System User's Guide KYBD Keyboard connector LINE-IN Audio line-in jack LINE-OUT Audio line-out jack Microphone jack MONITOR Video connector MOUSE Mouse connector Wakeup On LAN power connector (on riser board) PANEL Control panel connector...
Page 105 Inside Your Computer: Dell OptiPlex GX1 Small-Form-Factor System User's Guide cage 3 Tab 4 Hook 4. Slide the expansion-card cage out of the chassis. 5. Lift the expansion-card cage up and away from the chassis. To replace the expansion-card cage in the small-form-factor chassis, perform the following steps: 1.
Page 106 Microprocessor: Dell™ OptiPlex™ GX1 Small-Form-Factor System User's Guide To upgrade an existing microprocessor, perform the following steps. NOTE: Dell recommends that only a technically knowledgeable person perform this procedure. CAUTION: Before you remove the computer cover, see "Safety First—For You and Your Computer."...
Page 107 Microprocessor: Dell OptiPlex GX1 Small-Form-Factor System User's Guide 5. Connect the microprocessor fan cable to the connector on the system board. Replace the computer cover, and reconnect your computer and peripherals to their electrical outlets and turn them on. NOTE: If Enabled, the...
Page 108 Riser Board Removing an Expansion Card Overview The OptiPlex GX1 small-form-factor chassis accommodates up to two 32-bit Peripheral Component Interconnect (PCI) half-length expansion cards. See Figure 1 for an example of a PCI expansion card. Figure 1. 32-Bit PCI Expansion Card Riser Board The small-form-factor chassis riser board has two PCI expansion-card connectors (see Figure 2).
Page 109 Expansion Cards: Dell OptiPlex GX1 Small-Form-Factor System User's Guide disconnect them from electrical outlets, and then wait at least 5 seconds before you remove the computer cover. Also, before removing the computer cover, see the other precautions in "Safety First—For You and Your Computer."...
Page 110: Removing An Expansion Card
Expansion Cards: Dell OptiPlex GX1 Small-Form-Factor System User's Guide 5 Expansion-card cage 4. When the card is firmly seated in the connector, secure the card's mounting bracket to the chassis with the screw you removed in step 2. 5. Connect any cables that should be attached to the card.
Page 111 Expansion Cards: Dell OptiPlex GX1 Small-Form-Factor System User's Guide 4. Grasp the card by its outside corners, and ease it out of its connector. 5. If you are removing the card permanently, install a metal filler bracket over the empty card-slot opening.
Page 112: Replacing The Battery
Battery: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Back to Contents Page Battery: Dell™ OptiPlex™ GX1 Small-Form-Factor System User's Guide Overview Replacing the Battery Overview A 3.0-volt (V) CR2032 coin-cell battery installed on the system board maintains system configuration, date, and time information in a special section of memory.
Page 113 Battery: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Program" for instructions. CAUTION: Before you remove the computer cover, see "Safety First—For You and Your Computer." Remove the computer cover. 3. Remove the battery. Figure 3 in "Inside Your Computer" for the location of the battery.
Page 114 Battery: Dell OptiPlex GX1 Small-Form-Factor System User's Guide configuration information. Then exit the System Setup program. 7. Turn off and unplug your computer. Leave the computer turned off for at least 10 minutes. 8. After 10 minutes, plug in the computer, turn it on, and enter the System Setup program.
Page 115: Installing A Cd-Rom Drive
CD-ROM Drives: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Back to Contents Page CD-ROM Drives: Dell™ OptiPlex™ GX1 Small-Form-Factor System User's Guide Installing a CD-ROM Drive Connecting Drives Installing a CD-ROM Drive To install a CD-ROM drive in the slimline CD-ROM drive bay in the small-form-factor chassis, perform the following steps.
Page 116 CD-ROM Drives: Dell OptiPlex GX1 Small-Form-Factor System User's Guide 4. Install the new drive in the chassis. Align the tabs along the bottom of the drive with the notches on the chassis, and slide the drive toward the back of the chassis until it snaps into place (see Figure 2).
Page 117: Connecting Drives
CD-ROM Drives: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Check all cable connections. Fold cables out of the way to provide airflow for the fan and cooling vents. Replace the computer cover, and reconnect your computer and peripherals to their power sources and turn them on.
Page 118 CD-ROM Drives: Dell OptiPlex GX1 Small-Form-Factor System User's Guide The drive’s interface connector is a card-edge connector or a header connector, as shown in Figure 5. Figure 5. Drive Interface Connectors 1 Interface cable 2 Colored strip 3 Header connector on drive NOTICE: When you connect an interface cable, do not reverse the interface cable (do not place the colored strip away from pin 1 of the connector).
Page 119 Video Memory: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Back to Contents Page Video Memory: Dell™ OptiPlex™ GX1 Small-Form-Factor System User's Guide You can upgrade video memory from 4 to 8 megabytes (MB) by installing a video-memory upgrade module. Upgrading the video memory increases video performance and allows you to use video modes for application programs that require high resolutions and many colors.
Page 120 Video Memory: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Replace the expansion-card cage. Replace the computer cover, and reconnect your computer and peripherals to their electrical outlets and turn them on. NOTE: If Enabled, the Chassis Intrusion option will cause the following message to be displayed at the next system start-up: ALERT! Cover was previously removed.
Page 121 Hard-Disk Drives: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Back to Contents Page Hard-Disk Drives: Dell™ OptiPlex™ GX1 Small-Form-Factor System User's Guide General Information About EIDE Hard-Disk Installing an EIDE Hard-Disk Drive in a Small- Drives Form-Factor Chassis General Information About EIDE Hard-Disk Drives The small-form-factor chassis supports a single enhanced integrated drive electronics (EIDE) hard-disk drive in the hard-disk drive bay.
Page 122 Hard-Disk Drives: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Remove the computer cover. 4. Remove the drive shelf from the chassis. a. Disconnect the power and interface cables from the diskette drive and CD-ROM drive (if any). b. Press inward on the two drive shelf release tabs, and pull the shelf forward and out of the chassis (see Figure 1).
Page 123 Hard-Disk Drives: Dell OptiPlex GX1 Small-Form-Factor System User's Guide c. Lift the drive bracket away from the chassis. d. If a drive is already installed in the bracket, remove the four screws securing the drive to the bottom of the bracket (see Figure 3).
Page 124 Hard-Disk Drives: Dell OptiPlex GX1 Small-Form-Factor System User's Guide NOTICE: You must match the colored strip on the EIDE cable with pin 1 on the drive's interface connector to avoid possible damage to your system. 8. Connect a power cable to the power input connector on the back of the drive, and connect an EIDE...
Page 125 To boot the system from a CD, enter the System Setup program and set the Boot Sequence CD-ROM First. Insert a bootable CD (such as an operating system installation CD or the Dell ResourceCD) into CD-ROM drive, and turn on the computer. NOTE: If Enabled, the Chassis Intrusion...
Page 126: Backing Up Your Files
System Setup Program Overview If your Dell computer system is not working as expected, and if you are not sure what to do, start your troubleshooting with the procedures in this section. This section guides you through basic steps to solve basic computer problems.
Page 127: Checking Connections And Switches
Basic Checks: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Checking Connections and Switches Improperly set switches and controls and loose or improperly connected cables are the most likely source of problems for your computer, monitor, or other peripheral (such as a printer, keyboard, mouse, or other external equipment).
Page 128 Basic Checks: Dell OptiPlex GX1 Small-Form-Factor System User's Guide An error message See "Messages and Codes." The monitor's Most monitors have a power indicator (usually on the front bezel). If the monitor's power indicator power indicator does not light up, see "Troubleshooting the...
Page 129: System Setup Program
Basic Checks: Dell OptiPlex GX1 Small-Form-Factor System User's Guide or grinding sound on getting technical assistance from Dell. when you access a drive The absence of a When you turn on your system, you can hear the hard-disk drive spin up, and the familiar sound system tries to access the boot files from the hard-disk drive or the diskette drive.
Page 130: System Messages
Messages and Codes: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Back to Contents Page Messages and Codes: Dell™ OptiPlex™ GX1 Small-Form-Factor System User's Guide Overview Warning Messages System Messages Diagnostics Messages System Beep Codes Overview Your application programs, operating system, and the computer itself are capable of identifying problems and alerting you to them.
Page 131 Messages and Codes: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Bad error-correction code(ECC) The diskette drive or "Troubleshooting Drives." on disk read hard-disk drive controller detected an uncorrectable read error. Controller has failed The hard-disk drive or the "Troubleshooting Drives."...
Page 132 Messages and Codes: Dell OptiPlex GX1 Small-Form-Factor System User's Guide unable to carry out the by specific information—for command. example, PRINTER OUT OF PAPER. Respond by taking the appropriate action. Hard disk configuration error The hard-disk drive failed "Troubleshooting Drives."...
Page 133 Messages and Codes: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Memory address line failure at One or more DIMMs may "Troubleshooting System address, read value expecting be faulty or improperly Memory." value seated. Memory allocation error The software you are...
Page 134 Messages and Codes: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Non-system disk or disk error The diskette in drive A or A nonbootable diskette is in drive your hard-disk drive does A. Either replace the diskette with one that has a bootable operating...
Page 135: System Beep Codes
(NVRAM). This information is invaluable to the Dell support staff if you need to call for technical assistance. When a beep code is emitted, write it down on a copy of the Diagnostics Checklist found in "Getting Help,"...
Page 136 Messages and Codes: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Table 2. System Beep Codes Code Cause Action 1-1-2 Microprocessor register "Getting Help" for instructions on obtaining technical assistance. failure 1-1-3 NVRAM Run the System Set Test Group in the Dell Diagnostics.
Page 137: Warning Messages
Messages and Codes: Dell OptiPlex GX1 Small-Form-Factor System User's Guide 3-4-2 Screen retrace failure Run the Video Test Group in the Dell Diagnostics. 3-4-3 Search for video ROM Run the Video Test Group in the Dell Diagnostics. failure 4-2-1 No time tick "Getting...
Page 138 Messages and Codes: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Back to Contents Page file:///C|/infodev/2013/eDoc/OpGX1/UG/messages.htm[2/21/2013 11:47:24 AM]...
Page 139: Installing And Configuring Software
Software Checks: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Back to Contents Page Software Checks: Dell™ OptiPlex™ GX1 Small-Form-Factor System User's Guide Overview Memory-Resident Programs Installing and Configuring Software Program Conflicts Error Messages Memory Address Conflicts Input Errors Interrupt Assignment Conflicts...
Page 140: Input Errors
Software Checks: Dell OptiPlex GX1 Small-Form-Factor System User's Guide requires, and what its defaults are. A program usually includes installation instructions in its accompanying documentation and a software installation routine on its program diskette(s) or CD(s). The software installation routine assists you in transferring the appropriate program files to your computer's hard-disk drive.
Page 141: Memory Address Conflicts
Software Checks: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Some programs may leave portions of their setup information behind, even though you have exited from them. As a result, other programs cannot run. Rebooting your system can confirm whether or not these programs are the cause of the problem.
Page 142 Software Checks: Dell OptiPlex GX1 Small-Form-Factor System User's Guide IRQ6 Used by the diskette/tape drive controller IRQ7 Used by the parallel port IRQ8 Used by the real-time clock (RTC) IRQ9 Used by the video graphics array (VGA) interface (optional) IRQ10...
Page 143: Technical Assistance
Call." Help Tools Dell provides a number of tools to assist you. These tools are described in the following sections. NOTE: Some of the following tools are not always available in all locations outside the continental U.S. Please call your local Dell representative for information on availability.
Page 144 AutoTech, TechFax, order status, technical support, and product information. You can access Dell’s support Web site at http://support.dell.com. To select your country, click the map that appears. The Welcome to support.dell.com page opens. Enter your system information to access help tools and information.
Page 145: Problems With Your Order
Automated Order-Status System You can call this automated service to check on the status of any Dell products that you have ordered. A recording prompts you for the information needed to locate and report on your order. For the telephone...
Page 146: Returning Items For Warranty Repair Or Credit
Returning Items for Warranty Repair or Credit Prepare all items being returned, whether for repair or credit, as follows: 1. Call Dell to obtain an authorization number, and write it clearly and prominently on the outside of the box. For the telephone number to call, see the contact numbers for your region.
Page 147 Help Overview: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Service tag (bar code on the back of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Peripherals: Expansion cards: Are you connected to a network? Yes No...
Page 148 Solid Colors Test Text Mode Color Test Overview The Video Test Group of the Dell Diagnostics consists of the following tests, each of which verifies a particular video function or group of functions: Video Memory Test — Checks the integrity of characters generated from data in the video memory.
Page 149: Video Memory Test
Diagnostic Video Tests: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Video Memory Test The Video Memory Test verifies the integrity of the video memory either on the system board or on a video expansion card. As the test runs, it describes which 64-kilobyte (KB) block of video memory is being tested.
Page 150 Diagnostic Video Tests: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Character Set Subtest (80 x 25) The 80-column x 25-line character set subtest displays all 256 characters in the American Standard Code for Information Interchange (ASCII) character set in 80-column by 25-line text mode. Figure 2 shows an example of the character set subtest screen.
Page 151 Diagnostic Video Tests: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Video Scan Alignment Subtest The video scan alignment subtest displays two successive screens: The first screen is a pattern of horizontal and vertical lines, which should be straight and evenly spaced. The second screen is a pattern of boxes (arranged in columns and rows), which should have straight borders and be evenly spaced.
Page 152 Diagnostic Video Tests: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Character Attributes Subtest (40 x 25) The 40-column x 25-line character attributes subtest displays four lines of text in 40-column by 25-line (double-wide) text mode that demonstrate normal-intensity video, reverse video, intensified video, and blinking video.
Page 153: Text Mode Color Test
Diagnostic Video Tests: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Character Set Subtest (40 x 25) The 40-column x 25-line character set subtest displays all 256 characters in the ASCII character set in 40- column by 25-line (double-wide) text mode. Figure 6 shows an example of the 40-column x 25-line character set subtest screen.
Page 154: Text Mode Pages Test
Diagnostic Video Tests: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Row or Column Number Foreground Color Background Color Black Black Blue Blue Green Green Cyan Cyan Magenta Magenta Brown Brown White White Dark gray* Black Light blue* Blue Light green*...
Page 155: Graphics Mode Test
Diagnostic Video Tests: Dell OptiPlex GX1 Small-Form-Factor System User's Guide screen substitutes a different numeral (1 through 7) for the zeros. Type y if all the rows of numbers on each screen are displayed correctly; otherwise, type n. Figure 7 shows an example of the first of these screens.
Page 156 Diagnostic Video Tests: Dell OptiPlex GX1 Small-Form-Factor System User's Guide 1024 x 768 256-Color Graphics Mode Screen 1280 x 1024 16-Color Graphics Mode Screen 320 x 200 Graphics Mode Screens The Graphics Mode Test displays two successive 320- x 200-pixel graphics mode screens: The first screen displays three pyramids in red, green, and yellow.
Page 157 Diagnostic Video Tests: Dell OptiPlex GX1 Small-Form-Factor System User's Guide 320 x 200 16-Color Graphics Mode Screen The 320- x 200-pixel 16-color graphics mode screen displays a series of Xs in 16 different colors with the name of the color beneath each X. Type y if all the Xs are the correct colors; otherwise, type n.
Page 158 Diagnostic Video Tests: Dell OptiPlex GX1 Small-Form-Factor System User's Guide 640 x 480 16-Color Graphics Mode Screen The 640- x 480-pixel 16-color graphics mode screen displays a series of stars in 16 different colors with the name of the color beneath each star. Type y if all the stars are the correct colors; otherwise, type n.
Page 159: Color Palettes Test
Diagnostic Video Tests: Dell OptiPlex GX1 Small-Form-Factor System User's Guide 1024 x 768 256-Color Graphics Mode Screen The 1024- x 768-pixel 256-color graphics mode screen displays a series of asterisks with four colors in each asterisk. Type y if all the asterisks appear to be correct; otherwise, type n.
Page 160 Asia and Other Regions Contact Numbers Americas Contact Numbers Overview When you need to contact Dell, use the telephone numbers, codes, and electronic addresses provided in the following sections. "International Dialing Codes" provides the various codes required to make long-distance and international calls.
Page 161: International Dialing Codes
Contacting Dell: Dell OptiPlex GX1 Small-Form-Factor System User's Guide telephone system direct your call more efficiently. International Dialing Codes Click a listed country to obtain the appropriate contact numbers. International Country (City) Access Code Country Code City Code Australia (Sydney)
Page 162 Contacting Dell: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Poland (Warsaw) Singapore (Singapore) Not required South Africa (Johannesburg) 09/091 Spain (Madrid) Sweden (Upplands Vasby) Switzerland (Geneva) Taiwan — Thailand — U.K. (Bracknell) 1344 U.S.A. (Austin, Texas) Not required Americas Contact Numbers...
Page 163 Contacting Dell: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Chile Sales, Customer Support, and toll free: 1230-020-4823 (Santiago) Technical Support NOTE: Customers in Chile call the U.S.A. for sales, customer, and technical assistance Latin Customer Technical Support (Austin, 728-4093 America Texas, U.S.A.)
Page 164 Contacting Dell: Dell OptiPlex GX1 Small-Form-Factor System User's Guide National Accounts (systems purchased by established Dell national accounts [have your account number handy], medical institutions, or value-added resellers [VARs]): Customer Service and Technical toll free: 1-800-822-8965 Support (Return Material Authorization Numbers)
Page 165 Contacting Dell: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Preferred Accounts/Corporate Technical 0660-8779 Support Web site: http://support.euro.dell.com/at E-mail: tech_support_germany@dell.com Belgium Technical Support 481 92 88 (Brussels) Customer Care 481 91 19 Home/Small Business Sales toll free: 0800 16884 Corporate Sales...
Page 166 Contacting Dell: Dell OptiPlex GX1 Small-Form-Factor System User's Guide (Helsinki) Technical Support Fax 253 313 81 Relational Customer Care 253 313 38 Home/Small Business Customer Care 693 791 94 253 313 99 Switchboard 253 313 00 Web site: http://support.euro.dell.com/fi E-mail: fin_support@dell.com...
Page 167 Contacting Dell: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Sales 1-850-235-235 SalesFax 286 2020 286 6848 TechConnect BBS 204 4711 TechFax 204 4708 Switchboard 286 0500 Web site: http://support.euro.dell.com/ie E-mail: dell_direct_support@dell.com Italy Technical Support 57782.690 (Milan) Customer Care 57782.555 Sales 57782.411...
Page 168 Contacting Dell: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Corporate Sales Fax 686 8003 686 8003 Switchboard 581 8818 Web site: http://support.euro.dell.com/nl E-mail: tech_nl@dell.com Norway Technical Support 671 16882 (Lysaker) Relational Customer Care 671 17514 NOTE: Home/Small Business Customer Care...
Page 169 Contacting Dell: Dell OptiPlex GX1 Small-Form-Factor System User's Guide E-mail: es_support@dell.com Sweden Technical Support 590 05 199 (Upplands Vasby) Relational Customer Care 590 05 642 Home/Small Business Customer Care 587 70 527 Fax Technical Support 590 05 594 Sales 590 05 185 Web site: http://support.euro.dell.com/se...
Page 170 Contacting Dell: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Customer Care toll free: 1-800-819-339 Corporate Sales toll free: 1-800-808-385 Transaction Sales toll free: 1-800-808-312 toll free: 1-800-818-341 Brunei Customer Technical Support 810 4966 (Penang, Malaysia) NOTE: Customer Service 810 4949...
Page 171 Contacting Dell: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Malaysia) Customer Service (Seoul, Korea) 2194-6220 2194-6202 Switchboard 2194-6000 Macau Technical Support toll free: 0800 582 Customer Service (Penang, 810 4949 NOTE: Malaysia) Customers in Macau call Transaction Sales toll free: 0800 581...
Page 172 Contacting Dell: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Asian/Pacific Customer Service, and Sales Countries (Penang, Malaysia) (excluding Australia, Brunei, China, Hong Kong, Japan, Korea, Macau, Malaysia, New Zealand, Singapore, Taiwan, and Thailand—refer to individual listings for these countries) Taiwan...
Page 173 Optional Stand: Dell OptiPlex GX1 Small-Form-Factor System User's Guide Back to Contents Page Optional Stand: Dell™ OptiPlex™ GX1 Small-Form-Factor System User's Guide To remove the optional stand, perform the following steps: 1. Turn the computer over so that the stand is at the top.
Page 174 Optional Stand: Dell OptiPlex GX1 Small-Form-Factor System User's Guide hole in the cover. Tighten the thumbscrew. 3. Rotate the computer so that the stand is at the bottom. Back to Contents Page file:///C|/infodev/2013/eDoc/OpGX1/UG/stand.htm[2/21/2013 11:47:30 AM]...

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